- 678.752.7542
- Norcross, Georgia United States
Cancellation, rescheduling and substitution terms for public courses, onsite delivery and eLearning.
Individual students may cancel a class no less than 15 days before the class date with no penalty. If a class is cancelled with 14 days’ notice or less, 100% payment is due.
Once the class has been paid for, the student may reschedule for up to one year from the original course date. Another student from the same organization may attend in place of the originally scheduled student.
Eligible for a full refund, or reschedule without penalty.
Not eligible for a refund, but eligible to reschedule without penalty. The course must be rescheduled immediately, is limited to one reschedule, and must be the same course at the same location. The new course must begin within six months of the original date.
Not eligible for a refund. Up to 100% of course tuition will be charged.
For no-shows, payment is non-refundable. A no-show is defined as a student who does not appear on the date the course starts, with no prior communication to cancel or reschedule.
Substitutions of one student for another are accepted, provided the substitute meets the course prerequisites.
eLearning courses are non-refundable. The length of eLearning training courses varies depending on the type of training and the package purchased. A training course begins on the date the username and password are emailed to the student.
Need to cancel or reschedule? Email info@ibexexperts.com or call 678.752.7542.
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