- 678.752.7542
- Norcross, Georgia United States
How and why we collect, store, use and share your information when you use our services. Last updated 30 April 2026.
This privacy notice for IBEX IT Business Experts LLC (doing business as IBEX) describes how and why we might collect, store, use and share your information when you use our services.
This applies when you:
Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. Questions or concerns can go to info@ibexexperts.com.
We may process personal information depending on how you interact with IBEX, the services, the choices you make and the features you use. We may also collect information via NextRoll’s technology.
No.
We may receive information from third parties, including NextRoll’s technology, which helps us analyse your interactions for advertising purposes.
To provide, improve and administer our services, communicate with you, for security and fraud prevention, and to comply with the law. We process your information only when we have a valid legal reason.
In specific situations and with specific third parties, such as our advertising partners including NextRoll.
We have organisational and technical processes in place, though no electronic transmission or storage technology can be guaranteed to be completely secure.
Depending on where you are located, applicable privacy law may give you certain rights over your personal information. The easiest way to exercise them is by submitting a data subject access request or contacting us.
In short: we collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our services, participate in activities on the services, or otherwise contact us. What we collect depends on the context of your interactions, the choices you make, and the products and features you use. It may include names, email addresses, job titles, phone numbers and contact preferences.
We do not process sensitive information. All personal information you provide must be true, complete and accurate, and you must notify us of any changes.
Our site uses technologies of third-party partners such as NextRoll to recognise your device and understand how you use our site, so we can improve our services and show advertising likely to be relevant to you. These partners collect information about your activity to measure and analyse traffic and browsing activity, show advertisements for our products on third-party sites, and measure the performance of our advertising campaigns.
In short: some information is collected automatically when you visit our services.
We automatically collect certain information when you visit, use or navigate the services. It does not reveal your specific identity but may include IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our services. This is primarily needed to maintain security and operation, and for internal analytics and reporting.
Log and usage data is service-related, diagnostic, usage and performance information our servers automatically record in log files. Location data may be precise or imprecise depending on your device type and settings. You can opt out by refusing access or disabling the location setting on your device, though some aspects of the services may then be unavailable.
In short: to provide, improve and administer our services, to communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons depending on how you interact with our services:
In short: we only process your personal information when we have a valid legal reason to do so.
If you are located in the EU or UK, the GDPR and UK GDPR require us to explain the valid legal bases we rely on. We may rely on consent, performance of a contract, legitimate interests, legal obligations, or vital interests.
Where we process personal data using artificial intelligence or machine learning to deliver or improve our services, we rely on performance of a contract where necessary to fulfil requested features, or our legitimate interests in optimising service performance and maintaining operational security. Where processing involves automated decision-making or profiling that produces legal or significant effects, we rely on explicit consent or contractual necessity, and users retain the right to request human review.
If you are located in Canada, we may process your information with your express or implied consent. You can withdraw consent at any time. In limited exceptional cases we may be legally permitted to process without consent, for example for fraud detection and prevention, or where disclosure is required to comply with a subpoena or court order.
In short: we may share information in specific situations and with specific third parties.
We may share your information with trusted third-party AI technology providers and cloud infrastructure vendors acting as data processors. These vendors process data strictly according to our instructions under contractual data protection terms and are prohibited from using your personal data to train their independent or public AI models.
We may also need to share personal information in connection with business transfers, such as a merger, sale of company assets, financing or acquisition, and with business partners to offer you certain products, services or promotions.
In short: we may use cookies and similar technologies to collect and store information.
We may use cookies and similar tracking technologies such as web beacons and pixels to access or store information. Our partners may use non-cookie technologies that are not affected by browser settings blocking cookies.
Cross-device tracking. We may share data, such as a hashed email derived from your email address or other online identifiers collected on our site, with NextRoll and our other advertising partners. This allows our partners to recognise and deliver ads to you across devices and browsers.
You can decline the collection and use of information for interest-based advertising through the NAI, EDAA and DAA opt-out platforms.
In short: as long as necessary for the purposes in this notice, unless the law requires otherwise.
We keep personal information only as long as necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need, we will delete or anonymise it, or if that is not possible, securely store it and isolate it from further processing until deletion is possible.
In short: through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures. However, no electronic transmission over the internet or information storage technology can be guaranteed to be completely secure, so we cannot promise that unauthorised third parties will not defeat our security. Transmission of personal information to and from our services is at your own risk.
We maintain procedures to promptly identify, document and investigate any suspected or confirmed unauthorised access to personal information. On discovery, we notify affected individuals and relevant regulatory authorities without undue delay, and in no event later than seventy-two hours of becoming aware of a confirmed breach where required by applicable law. Notification to affected individuals is generally made within thirty days of confirmed discovery unless legal process requires delay. Records of incidents are retained for a minimum of three years.
In short: we do not knowingly collect data from or market to children under 18.
By using the services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor’s use. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to delete the data promptly.
In short: in some regions you have rights that give you greater access to and control over your personal information.
In regions including the EEA, UK and Canada, these may include the right to request access and obtain a copy of your personal information, request rectification or erasure, restrict processing, and where applicable data portability. In certain circumstances you may also object to processing.
If we rely on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing before withdrawal. You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us; we may still send service-related messages.
If you are in the EEA or UK and believe we are processing your information unlawfully, you have the right to complain to your Member State or UK data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Most web browsers and some mobile operating systems include a Do-Not-Track feature. No uniform technology standard for recognising and implementing DNT signals has been finalised, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this notice.
In short: yes, California residents are granted specific rights regarding access to their personal information.
California Civil Code Section 1798.83, the “Shine The Light” law, permits California residents to request once a year, free of charge, information about categories of personal information disclosed to third parties for direct marketing purposes and the names and addresses of those third parties. Requests should be submitted in writing using the contact details below.
If you are under 18, reside in California and have a registered account, you may request removal of unwanted data you publicly posted on the services. We will ensure the data is not publicly displayed, though it may not be completely removed from all systems such as backups.
You may request deletion of your data, request to know what we collect and why, and you will not be discriminated against for exercising your privacy rights. We do not process sensitive personal information. On receiving a request we will verify your identity by matching the information you provide with information already held.
You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.
In short: we may use AI tools and automated processing to power certain features, optimise IT solutions and deliver customer support.
We process personal information in connection with AI systems in accordance with applicable data protection laws, including the GDPR and Regulation (EU) 2024/1689 (the EU AI Act).
If you interact with automated tools or virtual agents on our services, you are interacting with an artificial intelligence system, and these tools are designed to disclose their automated nature at the start of an interaction. Input data provided during those sessions is processed in real time to resolve inquiries, improve user experience and support platform operations.
We do not rely solely on automated processing or AI-driven profiling to make decisions producing legal or similarly significant effects without human oversight. Where automated tools assist in evaluating submitted criteria, systems analyse technical and usage indicators against set rules to route inquiries or protect platform security. You have the right to request human intervention, express your point of view, receive an explanation of automated outcomes, or contest a decision.
All third-party AI partners operate under strict data processing agreements and are prohibited from using your personal data to train public or independent models. We do not use your personal information, uploaded documents or chat transcripts to train or fine-tune public AI models; any internal optimisation uses aggregated or anonymised data.
In short: yes, Virginia residents may be granted specific rights regarding access to and use of their personal information.
Under the Virginia Consumer Data Protection Act, you have the right to be informed whether we are processing your personal data, to access it, to correct inaccuracies, to request deletion, to obtain a copy of data you previously shared with us, and to opt out of processing for targeted advertising, sale, or profiling in furtherance of decisions producing legal or similarly significant effects.
We will respond without undue delay and within forty-five days of receipt, extendable once by a further forty-five days where reasonably necessary. If we decline to act, we will explain why; you may appeal by email, and we will respond in writing within sixty days. If your appeal is denied you may submit a complaint to the Attorney General.
If you are using an authorised agent to exercise your rights, we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf. We may also request additional information reasonably necessary to verify your identity, including where a request is submitted through an authorised agent.
In short: yes, we update this notice as necessary to stay compliant with relevant laws.
The updated version will be indicated by an updated revision date and takes effect as soon as it is accessible. If we make material changes we may notify you by prominently posting a notice or by contacting you directly. We encourage you to review this notice frequently.
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To do so, submit a data subject access request or contact us using the details below.
In the past twelve months we have collected the following categories, as defined by the California Code of Regulations.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details such as real name, alias, postal address, telephone number, unique personal identifier, online identifier, IP address, email address and account name | No |
| B. California Customer Records categories | Name, contact information, education, employment, employment history and financial information | No |
| C. Protected classification characteristics | Gender and date of birth | No |
| D. Commercial information | Transaction information, purchase history, financial details and payment information | No |
| E. Biometric information | Fingerprints and voiceprints | No |
| F. Internet or similar network activity | Browsing history, search history, online behaviour, interest data and interactions with websites, applications, systems and advertisements | No |
| G. Geolocation data | Device location | No |
| H. Audio, electronic, visual or similar information | Images and audio, video or call recordings created in connection with our business activities | No |
| I. Professional or employment-related information | Business contact details in order to provide services at a business level, or job title, work history and professional qualifications if you apply for a job with us | No |
| J. Education information | Student records and directory information | No |
| K. Inferences drawn from other personal information | Inferences drawn from collected personal information to create a profile or summary about an individual’s preferences and characteristics | No |
| L. Sensitive personal information | — | No |
IBEX IT Business Experts LLC has not disclosed, sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve months, and will not sell or share personal information belonging to website visitors, users or other consumers in the future.
Email info@ibexexperts.com, call toll-free 888-752-7542, or write to:
IBEX IT Business Experts LLC
3295 River Exchange Drive, Suite 550
Norcross, GA 30092, United States
IBEX delivers proven solutions that streamline operations, improve service delivery, and lift overall business performance.
